Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arshopy98@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Live Unboxing Video Required

To be eligible for a return, replacement, or refund due to a damaged, defective, or incorrect product, you must record a continuous live unboxing video from the moment the sealed package is opened.

The video should clearly show:

  • The sealed package before opening.

  • The entire unboxing process without any cuts or edits.

  • The product received and its condition.

Claims submitted without a complete, unedited unboxing video cannot be accepted.

Eligible for Return or Replacement

You may request a return or replacement if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

Please contact us within 48 hours of delivery by emailing arshopy98@gmail.com with:

  • Your order number

  • A description of the issue

  • The required unboxing video

  • Photos of the product (if applicable)

Non-Returnable Items

Returns or refunds will not be accepted for:

  • Claims made without a live unboxing video.

  • Damage caused after delivery.

  • Products damaged due to misuse or improper handling.

  • Change of mind after purchase (unless otherwise stated).

Refund Process

Once your request is reviewed and approved, we will notify you by email. If a refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: arshopy98@gmail.com

Thank you for shopping with AR Shopy. We appreciate your trust and support.

 time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at arshopy98@gmail.com.